Terms of service.

1. Who we are and what these terms cover

Kolchi In One (“KIO”, “we”, “us”) is a digital studio based in Morocco, run by its founder Hamza Laasri under Morocco’s auto-entrepreneur status. Our contact details are on the legal notice.

These terms apply when you use kolchiinone.com, talk to our website assistant, ask us for a quote, become a client or subscribe to KIO CRM. By using the site or our services, you accept them.

Every project also has its own written proposal (or quote). It sets out the scope, price, milestones and dates. If the proposal and these terms say different things, the proposal wins for that project.

2. Using this website

The information on this site is general. It describes our services and shares practical advice, but it is not professional legal, tax, medical or financial advice for your situation. We keep it up to date as best we can, and we may change it at any time.

When you use the site, please don’t:

• try to break into, overload or disrupt the site, the chat assistant or our servers;
• send spam, automated messages or false information through our chat, WhatsApp or newsletter;
• copy large parts of the site or its design for your own use (see the legal notice);
• use the site for anything unlawful.

Our website assistant is an AI. It can help you describe your project and answer common questions, but it can make mistakes. Prices, dates and commitments are only binding once a person from our team confirms them in writing.

3. How we work together

• Free first call. We start with a free 15-minute call to understand your needs.
• Written proposal first. Before any work, you receive a written proposal or quote with the scope, price, milestones and dates. Work starts once you accept it.
• Milestones. We build in milestones, and you can see and test progress as we go.
• Changes. If you ask for something outside the agreed scope, we tell you first and send an updated quote. Nothing extra is charged without your agreement.
• Prices. Prices shown on the site are starting prices, taxes excluded. The final price is the one in your written quote.
• Payment. Payment amounts and dates are those set out in your written proposal.

Dates depend on both sides. If content, access or feedback we need arrives late, the plan moves by the same time, and we tell you how.

4. KIO CRM subscriptions

KIO CRM is our own CRM software, sold as a subscription per business.

• Plans. Plans are billed monthly or yearly, as shown on the KIO CRM page or in your quote.
• Free pilot. You can start with a free 14-day pilot, then decide whether to continue.
• Stopping. Monthly plans can stop at the end of any month. Tell us before the next month starts.
• Your leads are yours. You can export your leads at any time, including when you leave.
• WhatsApp fees. Meta charges its own fees for WhatsApp messages. They are billed at Meta’s price, without a mark-up from us.

You agree to use KIO CRM lawfully: only message people who have contacted you or agreed to hear from you, follow WhatsApp’s and Meta’s business rules, and don’t send spam. We may suspend an account that breaks the law or these rules, after a warning when the situation allows it.

We work to keep KIO CRM available and secure, but we cannot promise it will never be interrupted, for example during maintenance or when a provider such as Meta has an outage.

5. AI agents and automation

Our AI agents answer customers on WhatsApp, Instagram, Messenger or a website chat, and our automations move information between your tools. Please keep in mind:

• AI can make mistakes. We set each agent to answer only from the information you give it and to hand the conversation to your team when it is unsure. Even so, an AI answer can be wrong or incomplete.
• You approve before going live. You review and approve the agent’s answers before it talks to real customers, and you stay responsible for the information it uses: prices, opening hours, offers and policies.
• No medical, legal or financial advice. Our agents are not set up to give medical, legal or financial advice, or a diagnosis. Questions like these are passed to a person on your team.
• A person can take over. Your team can take over any conversation at any time. Please check conversations regularly and tell us when something should change.

Decisions made only on the basis of an AI answer, without a human check, remain your responsibility.

6. Your part

To deliver well, we need you to:

• give us accurate information and the content, access and feedback agreed in the proposal, on time;
• own, or have permission to use, everything you send us (logos, photos, texts, contact lists);
• keep your domain, hosting, Meta and other accounts in your name, and pay their providers directly;
• use what we build lawfully, including telling your own customers how you use their data (for example in your own privacy policy).

7. Ownership and intellectual property

• You own your project. Once the project is paid in full, you own the code, domain, data and accounts we build or set up for you. We hand over access and credentials.
• Our tools stay ours. KIO keeps its know-how, methods, templates and reusable building blocks, and the KIO CRM software itself. A KIO CRM subscription gives you the right to use it while your plan is active.
• Third-party parts. Some parts of a project (for example WordPress, plugins, fonts, libraries or open-source tools) come from other providers and stay under their own licences.
• Our portfolio. We may show finished work in our portfolio. If you prefer that we don’t, just tell us.

The content and design of kolchiinone.com belong to KIO (see the legal notice).

8. Confidentiality

We keep your non-public information private: your business data, your customers’ data, your access codes and your plans. We use them only to do the work you asked for, and we share them only with the providers needed to deliver it, or when the law requires it. We expect the same care from you for our non-public information, such as our methods and prices. This continues after the project ends.

How we handle personal data is explained in our privacy policy.

9. Responsibility, in plain words

• We do our work with care and skill, and we fix what we built if it does not work as agreed.
• We do not promise specific business results such as a number of sales, leads, followers or a search ranking. They depend on many things outside our control. We agree on goals with you and measure them together.
• We are not responsible for indirect losses (for example lost profit or lost opportunities), or for problems caused by third-party services, by your own changes, or by information you gave us.
• If we are responsible for a problem, our total responsibility is limited to the amount you paid us for the service concerned.
• Nothing in these terms takes away rights that the law gives you and that cannot be excluded.

10. Third-party services

Our work relies on other companies’ services, for example Meta (WhatsApp, Instagram, Messenger), Google (Analytics, Search Console, Business Profile), hosting and server providers, AI model providers and automation tools such as n8n. Each one has its own terms, prices and rules, which can change. We cannot control their decisions, such as account approvals, restrictions or outages, but we help you deal with them when they happen.

11. Ending a project or a subscription

A project can end as set out in its written proposal. Work done up to that point is paid as the proposal says, and we hand over what has been built and paid for. KIO CRM monthly plans stop at the end of any month, and you can export your leads before you leave.

We may stop or pause a service if it is used unlawfully, if these terms are seriously broken, or if agreed payments are not made as set out in the proposal. We will tell you first and try to solve it with you.

12. Changes to these terms

We may update these terms, for example when we add a service. The date at the top shows the latest version. Changes do not affect a proposal you have already accepted, unless we both agree in writing.

13. Law and disputes

These terms are governed by Moroccan law. If something goes wrong, please write to us first at contact@kolchiinone.com: most problems are solved by talking. If we cannot agree after a real attempt to settle it amicably, the competent courts of Casablanca will decide.

14. Contact

Questions about these terms: contact@kolchiinone.com, WhatsApp +212 688 445 399 or phone +212 706 318 279. You can also use our contact page.

These terms are a plain-language summary of how we work. For each project, the written proposal you accept is the reference.